Return & Refund Policy
We guarantee all products from Appolous are brand new and first class quality from their manufacturers. Therefore, we DO NOT accept any return from customer UNLESS it is damaged or defected during transit. Please notify us within 24 hours from the moment you receive the good and found that it is damaged or defected. Failure to do so will be treated at your own risk, Appolous will not going to responsible and accept any return after that.
Return Procedures
For customer who require making the return, please make sure you follow the procedures below to ease our process and expedites your replacement/refund:
(1) Notify us through e-mail at hello@appolous.com within 24 hours.
(2) Specify the following details in your e-mail:
- Date and time you received the products
- Order Number
- Brand and model number
- Prefer replacement or refund
- Reason for the Replacement or Refund
(3) Obtain a "Return Authorization" from Appolous via e-mail.
(4) The returned product must be in NEW and UNUSED condition, with all ORIGINAL PACKAGING and UNUSED WARRANTY CARD.
(5) The return MUST be sent to:
Appolous Sdn Bhd
31-1, Jalan Equine 9A.
Taman Equine,
43300 Seri Kembangan, Selangor.
The returned product will be sent to manufacturer/supplier for investigation before any replacement or refund can be made.